These Terms (“Terms”) govern your use of Receptify’s services—including our AI voice receptionist, optional website chat widget, relevant integrations, and (where agreed) website implementation (“Services”). By using the Services, you (“Customer” or “you”) agree to these Terms and our Privacy Policy.
1. Account & Access
- You may need an account to access some Services. You must provide accurate information and keep credentials secure.
- Receptify may suspend access for breach of these Terms or unpaid fees.
2. Our Services
We provide solutions tailored for Australian businesses:
- AI Voice Receptionist (Core): 24/7 call answering, triage, booking/escalation workflows, and notifications.
- Website Chat Widget (Optional): Lead capture and FAQs on your site (if enabled).
- Integrations (Optional): Connections to supported CRMs/telephony tools (e.g., GoHighLevel and approved sub-processors).
- Website Implementation (Optional): Light website setup/edits as agreed in writing.
We do not provide “daily SEO content” or ongoing “monthly analytics & dedicated management” as core Services.
We aim for high availability but may pause Services for maintenance or updates.
3. Fees & Payment
- Pricing is plan-based: Starter, Business, Enterprise (see website or Order Form).
- Plans include minutes, not “calls”:
- Starter: 250 included minutes / month
- Business: 500 included minutes / month
- Enterprise: Unlimited minutes (fair-use applies)
- Overage, setup fees (if any), and add-ons are as stated in your Order Form or invoice.
- Billing is monthly (annual available at a discount). All fees are due in advance.
- Late/missed payments may lead to suspension until the balance is cleared.
4. Data & Privacy
- Customer data collected through the Services (e.g., leads, transcripts, call summaries/recordings, and usage data) remains your property.
- Receptify acts as a data processor and will process data only to deliver and improve the Services.
- Some functionality relies on approved third-party providers (e.g., GoHighLevel and its sub-processors). By using the Services, you consent to processing by these providers under their policies.
- See our Privacy Policy for storage, security, and retention details.
5. Minimum Term, Cancellation & Data Retention
- Minimum commitment: 3 months of paid service to allow proper setup/training.
- After 3 months, you may cancel anytime with 30 days’ written notice.
- Annual plans: pro-rata refund for the unused period after notice.
- On cancellation, your account is deactivated (not deleted). You may request permanent deletion in writing; we will erase associated data within a reasonable timeframe, subject to legal requirements. Deletion is irreversible.
6. Acceptable Use
- Comply with applicable Australian laws and regulations.
- Do not upload malicious content or abuse automation.
- Do not interfere with or degrade the performance or security of the Services.
7. Intellectual Property
All technology, models, software, prompts, flows, and creative assets provided by Receptify remain our intellectual property unless otherwise agreed in writing. You may not reverse-engineer, copy, or reuse except as permitted by these Terms or your Order Form.
8. Disclaimer & Limitation of Liability
- Services are provided “as is” and we do not guarantee uninterrupted operation or specific business outcomes.
- To the maximum extent permitted by law, Receptify is not liable for indirect, incidental, special, or consequential damages.
- If you experience an interruption, notify us so we can address it promptly.
9. Termination
Either party may terminate for convenience as set out in Section 5 or for material breach (after reasonable notice and opportunity to cure). Upon termination, access ends and outstanding fees become immediately due. Data may be retained as required by law.
10. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and disputes will be resolved in the courts of New South Wales.
11. Updates to Terms
We may update these Terms from time to time. Material changes will be communicated in advance; minor updates take effect upon posting. Continued use of the Services constitutes acceptance.
12. Contact
Questions about these Terms: info@receptify.io